FAQ
Straight answers. No bullshit bingo.
Every vendor claims the same things. So under each answer, you'll find what customers said about it — in a verified review, on a platform we don't control.
Replace the query, not the engine.
4.9 / 5 on OMR Reviews
38 reviews · none below 4 stars
Leader · Onsite Search Q2/26
Top Rated Q2/26
OMR Top 100 2026
Still unsure?
Ask the people who run it.
Named contacts — no anonymous hotline
Direct chat with the discovery team, in the console
Support in German and English, from the EU
What customers say about that team
"The support team is always very dedicated and proactive."
Thibault, Search Product Owner, Decathlon Switzerland
"The customer service is outstanding. Super team that helps with all problems."
Harry, Head of E-Commerce, AWG Mode
"Best of all: personal contacts. No hotline somewhere on the other end of the world."
Martin, Head of E-Business, KAUT-BULLINGER
