Predictive Site Search Suggestions: Anticipate Intent and Understand Customers Better
Discover the power of Predictive Site Search Suggestions. Our technology helps you anticipate customer search intent and find out what your audience is looking for before they even type it.
The Challenge
The search bar is the single most important entry point to your product catalog. Forrester reports that a massive 43% of shoppers start their journey directly with search.
Despite this, 41% of e-commerce sites are still relying on basic, keyword-matching suggestion tools. These legacy systems fail to deliver the advanced, predictive site search suggestions that modern users now expect.
43%
Of buyers start with search
41%
Rely on legacy suggestions
The Problem
This gap between customer expectation and reality costs you revenue daily. Modern users expect systems to recognize their intent even before they finish typing the search term. When they encounter obsolete technology instead, they abandon the session and move on.
Conversion-Rate with Search
Conversion-Rate Average
According to eConsultancy, the conversion rate for users who utilize the search function is 4.63%, compared to the overall average of 2.77%. An even higher uplift is expected when suggestions actively support the discovery process and guide users to relevant products—even if they don’t yet know exactly what they’re looking for.
The Challenge for Revenue Leaders
Major Vulnerability
At the Start of the Conversion Funnel
Unrecovered ROI
Costly marketing and acquisition campaigns deliver customers to your homepage.
Leakage at the Initial Touchpoint
Only to lose them immediately at the first touchpoint.
For Revenue Leaders, this represents a critical bottleneck—located right at the start of the Conversion Funnel. Costly marketing and acquisition campaigns deliver customers to your site, only to lose them immediately at the initial touchpoint.
The Solution
smartSuggest transforms simple search suggestions into true intent predictions.
Built on the same clustering technology as smartQuery, smartSuggest identifies the most likely buying intents, enriches them with context, and guides users through your product catalog—often before they even begin typing.
Real-World Results
"The difference was immediately visible in our key metrics. Search abandonment dropped by 62%, and revenue-relevant search traffic increased by 28%—in the first quarter following implementation alone."
The Unique Advantage
Unlike traditional autocomplete, our predictive site search suggestions are powered by conversion data. SmartSuggest understands the relationship between search terms and prioritizes suggestions proven to drive sales.
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Intelligent Prioritization Suggestions are powered by historical conversion data.
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High-Converting Search Terms Shoppers are shown terms that are proven to drive sales.
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Contextual Enrichment Grasps the relationships between search terms.
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Intelligent Prioritization Suggestions are powered by historical conversion data.
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High-Converting Search Terms Shoppers are shown terms that are proven to drive sales.
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Contextual Enrichment Grasps the relationships between search terms.
The Result: Your customers see not just simple suggestions, but high-converting search terms that are proven to initiate purchases.
The Result
Implemented in days—with minimal technical effort—smartSuggest transforms a simple utility function into a powerful revenue driver that shapes the entire customer journey, right from the first letter typed.
