Help your current site search understand your customers, and use searchHub to articulate its value to your business.
Save time optimizing search, and reduce human error. searchHub optimizes itself so that you remain efficient.
We have gathered the most pressing questions about searchHub and grouped them here for you, according to three groups of interest: business and sales, site development, and everyday platform operation. Please let us know if you have any other questions not answered here. We generally answer within a couple of minutes.
We recommend at least 1 month of site search data. If you prefer, searchHub can read the required data directly from your analytics system.
No. Site search algorithms compare the spelling of a keyword entered by your customers, with content available within your product database. searchHub goes a step further, not only clustering all variations of keywords, but picking the keyword variation that brings the greatest performance increase to your shop.
Very well! searchHub is live in over 15 languages. Language agnostic algorithms not only learn from your product catalog, but user behavior as well. This means we determine the keyword variation most likely to convert, independently of language.
searchHub is site search independent. Optimizations made within searchHub carry over to your new solution, ensuring peak performance from day one after migrating to a new site search.
Yes. searchHub’s data-driven approach clusters all keyword variations behind the best performing representation of a cluster. We call this a MasterQuery. The B2B space is well-known for its myriad product specifications and variations. The resulting keyword longtail is quite significant. Longtail keyword variations are where searchHub’s data-driven approach brings the greatest possible shop performance increases.
searchHub is not a search engine. We use data to identify the highest performing keywords within your shop. We then combine all variations of these keywords into query clusters when they represent the same user intent. These clusters are filled with things like spelling mistakes, orthographic or phonetic mismatches or synonyms, and grouped under one common, best performing MasterQuery. searchHub then sends this MasterQuery to your site search engine. As a result, your site search has less heavy lifting to do, is able to deliver results faster, and you are more easily able to optimize bespoke landing pages for your highest performing keywords, as you no longer need to account for all keyword variations.
searchHub pricing is based on the overall uplift it brings to your shop. Cost is calculated based on verifiable uplift potential of using searchHub.
searchHub runs on autopilot 99% of the time. Optimize the last 1% with an additional 4 to 6 hours a week.
Backend integration, involving IT, generally takes between 2 and 4 days.
Yes. searchHub supports a federated architecture, meaning the number of site search systems, their configuration and respective strategies is limited only by your platform.
Yes. searchHub is site search agnostic, meaning no matter the solution you use, searchHub will make it better.
Yes. searchHub’s data-driven approach allows relevance to be calculated on the basis of how well a search term positively influences the overall shop performance. The information is then accessed by using the searchHub SearchDataService.